With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. At Talkdesk, good ideas are rewarded, and every team member is encouraged to get out of their swim lane and contribute for the betterment of the team." - Dan Shamouilian, Director, Customer Success at Talkdesk. Great app. Enhance online meetings with customers... Textline. I think that Talkdesk is brilliant for a lot of reasons. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. Easy to use and implement. Great app. Talkdesk offers a free trial. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Term : Description: Agent: Person who handles inbound interactions in the Contact Center. I'm available everywhere. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. Great product and easy to use with a helpful tech team when any problems occur. 8 days ago. Very easy to use. It helps to keep all employees informed on changes on schedules for differrent activities smartly staffing needs. Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. Talkdesk is an awesome all in one online phone system. Effortless Evaluations and Actionable Feedback Good product. v1.0 Home Guides Recipes API Reference Reference Changelog … - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. The connection is very good and I do NOT face any issues such as losing a call. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved. A combination of voice recording, agent screen activity, and omnichannel transcripts provides the context you need to holistically evaluate every interaction and provide detailed feedback to improve agent performance. Amanda Verner of Talkdesk shares a number of knowledge management ideas to leverage during a crisis. Welcome to Talkdesk Omnichannel Advanced Documentation. Talkdesk is perfect for your customer services team. The videos were clear and very helpful! Let's jump right in! Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations. Talkdesk is perfect for your customer services team. Tools are easy to use, as is the interface. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Very easy to use. Great management tools and functionality does ensure workflow is evenly distributed across your team. Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface that helps you streamline the quality management process. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. WEM solutions don’t need to be difficult to implement and use. Observe.Ai - AI Powered Agent Performance & Quality Management. We've been with Talkdesk now for about 9 months without issues. Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience. Talkdesk has made taking phone calls a lot easier. Talkdesk has made taking phone calls a lot easier. Business Hours: Hours the contact center is open. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Great tool Configuring Talkdesk; Talkdesk Workforce Management; Workforce Management Glossary November 30, 2020 18:36. Talk desk is a great tool for our company. Reporting is good but confusing at times since many of the different filters can mean different things. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Talkdesk Workforce Engagement Management. Customer service is always available and ready to help. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. And the HRIS system they were using to support this process simply couldn’t meet … We are able to manage the calls easily with the friendly and adjustable dashboard. The layout it's nice and clean, easy to use. Learning & Quiz Management System. Business hours may vary for individual teams and/or queues. Great management tools and functionality does ensure workflow is evenly distributed across your team. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. No complaints and would recommend to others! Documentation about the Workforce Management application. Track individual and team performance with accessible metrics that can easily be exported into other systems. - … Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. You can record flames instantly. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. The connection is very good, the application is user friendly and a great tool for all everyday communications. Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. Good experience. it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency. The connection is very good and I do NOT face any issues such as losing a call. Tools are easy to use, as is the interface. Talk desk is a great tool for our company. The dashboard shows great performance metrics great for analysis and performance management. Talkdesk has made our jobs much easier. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. UC Today News 192 views. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Management wants an integrated phone system to be able to view high level data in other areas of our business. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. Available Articles. Check out this document to learn more! Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Reporting is good but confusing at times since many of the different filters can mean different things. Get Started . Great tool Customer . Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Highly recommend, Easy to use and implement. We've been with Talkdesk now for about 9 months without issues. 4:25. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Talkdesk has made our jobs much easier. Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. Customer service is always available and ready to help. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … We use cookies to improve your browsing experience. Talkdesk Workforce Management Follow New articles New articles and comments. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Works well and it'is very intuitive. WEM solutions don’t need to be difficult to implement and use. Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement. Great product - have used for 4 years, switched once but went straight back. Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. My customers cannot identify if I'm working from the office or from home. Great product and easy to use with a helpful tech team when any problems occur. The dashboard shows great performance metrics great for analysis and performance management. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Great management tools and functionality does ensure workflow is evenly distributed across your team. The layout it's nice and clean, easy to use. The software automates gathering contacts. General. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Every time a customer calls you or reaches out to you via chat, the new contact is created. Talkdesk is an awesome all in one online phone system. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. Then reinforce positive behavior and reward progress through gamification and social recognition. I think that Talkdesk is brilliant for a lot of reasons. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. We use cookies to improve your browsing experience. Talkdesk offers 24/7 live, and online support. Follow. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Overall we are satisfied with the … Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. Talkdesk is the CCaas that fit our needs. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel. Highly recommend. These interactions can be phone calls, email or chat conversations. We are able to manage the calls easily with the friendly and adjustable dashboard. Mike Tyson - The Hardest Puncher in Boxing Ever! Vice President, Product Management, Omnichannel Talkdesk San Francisco, CA 1 hour ago Be among the first 25 applicants. Click the button below to get started, or use the search box to find the information you are looking for. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. There are many different options that make talk desk more efficient to use. The videos were clear and very helpful! New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Unparalleled Efficiency and Ease-of-Use Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. My customers cannot identify if I'm working from the office or from home. Talkdesk is perfect for your customer services team. Software pricing starts at $45.00/month/user. No complaints and would recommend to others! Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. Instant screen sharing with anyone, no download required. SAINT JOHN, NB, CANADA- October 22nd, 2019- ProcedureFlow, a revolutionary knowledge management solution and Talkdesk, the cloud contact center for innovative enterprises, are joining forces to transform the way contact centers interact with customers and manage their information. "I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite. The connection is very good, the application is user friendly and a great tool for all everyday communications. Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback. Works well and it'is very intuitive. There are many different options that make talk desk more efficient to use. #Talkdeskgratitude #beproud … You can record flames instantly. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. Highly recommend, Easy to use and implement. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Contact centres are one of the many industries feeling the impacts of the coronavirus (COVID-19), and right now, it’s anything but business as usual. This workforce tool is an excellent partner for Talkdesk, it has the capability to associate everything, from the calls we handle, schedules, forecasts, call recording for monitor, and even creates reports, and real time adherence. See who Talkdesk has hired for this role. [&hellip. I'm available everywhere. Great product - have used for 4 years, switched once but went straight back. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Talkdesk makes that possible. Great reporting customization and dashboard creation options. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. The traditional approach to performance management at Talkdesk was time-consuming and unsustainable. Good product. Talkdesk® Quality Management™ (QM) is an application that allows you to evaluate calls and other interactions. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. Great reporting customization and dashboard creation options. Very easy to use. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. The dashboard shows great performance metrics great for analysis and performance management. Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. Google like Intuitive Elastic-Search along with Indexing of content . Talkdesk Workforce Management will leverage the power of Talkdesk iQ. 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