You remain responsible for any items you bring. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property. A Stagecoach passenger was left furious after claiming he was refused £6.30 in change from his ticket fare. In certain areas there are no designated bus stops and, in those areas, buses will stop on request where it is safe to do so. If you find lost property on a bus, you must hand it to the driver. Where appropriate, further details are contained in the ‘Guide to Fares and Tickets’ of the relevant Stagecoach operating company. Planning to stay where I am now but have reduced the amount of vouchers I claim. Any variations will be publicised locally. Additional children will be charged as if they were aged 5 or over. Stagecoach remains cash positive with a reduction of net debt to £310.8 million and has identified £17 million of cost savings through the pandemic. We welcome suggestions and complaints because they help us to improve our services and put things right when they have gone wrong. Concessionary travel schemes for many categories of passenger are operated by all local authorities in England, the Scottish and Welsh Governments. Drivers are not able to accept £50 notes and may not always have sufficient change for other large denomination notes. Please note we will use cookies to store your location and provide a better website experience. You can now pay contactless on most Stagecoach buses. These Conditions apply to all Stagecoach UK Bus operating companies from 22 June 2020 and replace all previous Terms and Conditions applying to all or any of Stagecoach UK Bus operating companies. If your StagecoachSmart card is lost or stolen, you must notify Stagecoach Bus immediately on 0345 810 1000. 4. If the lost property is perishable and is not claimed within 48 hours of being found, we will dispose of it as we think fit. On certain long distance services operated by coaches, larger bags and suitcases up to a maximum weight limit of 20kg should be presented to the driver for storage in the rear or underfloor lockers or trailer as necessary. Stagecoach has agreed to give the Government around £100m as a "change of control" payment to take over National Express's rail business. By continuing to use this website you consent to this and you can view our cookie policy here. You can keep up to date checking our main Coronavirus page. Many fares and ticketing conditions vary locally and, therefore, each Stagecoach local operating company publishes a comprehensive ‘Guide to Tickets’ available on our website. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. The company had previously arranged an extension to … Kingsdown mum said Stagecoach cuts meant her husband got to London faster than her daughter gets home from school “Canterbury itself, becomes hard to reach in the afternoons with no service 12 and service 90 – requiring a change at Kearsney Railway Bell, an … Windows have been smashed in the latest incident on Saturday (November 14), only one passenger was aboard and luckily no one was … We will provide a response as quickly as possible and always within one week of receipt, even if this is initially to explain what investigation needs to take place and how long this will take. Please find out more at our exact fare policy web page to see if this is in your area. Indio, CA By continuing to use this website you consent to this and you can view our cookie policy here. The governing law for these Conditions shall be the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction except where your journey commences and terminates wholly within Scotland in which case the laws of Scotland shall apply and the Courts of Scotland shall have exclusive jurisdiction. Information on how to contact our local operating companies is also available on all buses, in all timetables and, where possible, in information leaflets. Do you need the correct change to buy a ticket on the bus? Luggage locker storage may not be available on certain local services operated by coaches. Similarly, if you alight at a location which is not a fare stage, you will be charged to the subsequent fare stage. … Single or return fares purchased on bus are normally calculated with reference to fare stages. You may not be allowed to travel if, for example, the available space for carriage of luggage is already full or, if, in the opinion of the driver, your luggage or belongings will block gangways and access to emergency exits on the bus. Non-motorised scooters may not be carried on the upper deck of double deck vehicles but should be stored securely in the lower deck luggage area. In some areas, ‘proof of age ’requirements exist with full details published in the ‘Guide to Tickets’ available on our website. Each Stagecoach UK Bus operating company has a designated Director responsible for ensuring we handle suggestions and complaints according to our Code of practice. Groupon: Own the Experience. All suggestions and complaints whether in writing, by email, in person or by telephone will be investigated and dealt with. When you complete the journey for which you have paid or the validity of your pass or other relevant documentation expires, you must leave the bus or pay a fresh fare to your intended destination. 7. If you claim any item of lost property, you will be required to satisfy us that the item belongs to you, give us your name and address and you may be charged an administration fee. Failure to comply with this requirement will comprise a breach of Section 3 above and may lead to further action as set out in that Section. The M.E.N reported at the … Providing the item is not perishable or objectionable, we will keep it for a month. We will not refund you this fare if you later find the missing ticket or other document. There is a £1, non-refundable charge for all new StagecoachSmart cards issued on the bus. If you are not satisfied with our response, we will always pass on contact details for BAB. You should always pick a point away from parked cars, road junctions, etc and give a clear signal in good time to the driver of the approaching vehicle. If in doubt, you should contact the Stagecoach operating company in your area. If, when you card has been presented to the reader, it does not work, it is your responsibility to either present another card or another form of payment. We are constantly investing in updating our fleet to improve access and space for the disabled in wheelchairs, disabled buggies and certain approved mobility scooters and for passengers travelling with young children in small prams and buggies. Paint may only be carried in original and properly sealed containers of 5 litres or less. When travelling with a StagecoachSmart card, contactless bankcard or magnetic pass, it must be presented to the reading equipment so that its validity may be checked and your journey recorded. One accompanied, well-behaved dog or other small animal which will not be a danger or a nuisance for other customers or our staff is allowed to travel with you on our buses at the discretion of the driver who may reasonably decide where on the bus the animal is best carried. Bus and coach operator Stagecoach (SGC.L) saw its profits plunge 92% after it took a beating as demand slumped in the face of the COVID-19 pandemic. Our liability for luggage is limited to £100 per passenger and you are advised to ensure that you have proper insurance if your luggage is worth more than this. The bus company said £8,500 has been given to … It is your responsibility to have a valid ticket for the whole journey and to carry any associated identification required for the purchase of the ticket you hold, such as student ID, proof of age etc, with you whilst travelling. Stagecoach. We want people to contact us rather than just stop using our services. The Code sets out standardised procedures, as well as clear information regarding the types of mobility scooters that can be accommodated on buses, to help operators ensure that mobility scooters are able to safely use their services. Only the driver may store or remove luggage from the lockers or trailer, but it is your responsibility to see your luggage put on and taken off a coach, or checked in at any station where check in arrangements apply. There is a £1, non-refundable charge for all new StagecoachSmart cards issued on the bus. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. If you are travelling in areas where zonal fares apply, your fare will be determined by the number of zones travelled in or through. Find out more on our travelling safely pages for England, Wales and Scotland. Children aged under 16 and those people who, in the opinion of the driver, are vulnerable, at risk or in distress, and unable to pay their fare will be carried at all times providing their name and address can be given in order that the fare due may be collected at a later date together with any reasonable administrative costs. Stagecoach will be avoiding nine bus stops in Herne Bay in the evenings from this week after vandalism to the company's buses.. Stagecoach confirmed it is not providing change to passengers at the moment and it has donating the difference to charity. voucher codes at stagecoachbus.com is in the control of you. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Small animals must be caged, boxed or kept on a lead. Where a service is not “exact fare only” you should check any change and point out any discrepancies immediately as we cannot correct mistakes later. Author Topic: stagecoach manchester (Read 3209 times) Solo1. Taking effect from January 2, it means key tickets like the Manchester 7 … When travelling with us you must in particular: Intending customers who, in the opinion of the driver or other company officer, appear likely to behave in an antisocial manner may not be allowed to travel. Discount rates for children aged 5 or over vary, and full details can be found in the ‘Guide to Fares and Tickets’ of the appropriate local Stagecoach operating company. The terms, conditions and rules applying to these schemes are the responsibility of the pass issuing authority. All our buses are wheelchair accessible, but some journeys on some service are operated by coaches which may not be. The Code provides for approved mobility scooter users to be issued with a permit for travel that will allow the bus driver to recognise that the mobility scooter has been approved by the operator and the user has been trained in how to safely board and alight from the bus. We are fully supportive of a mother's right to breastfeed in public. You may not break your journey when travelling on a single or return fare unless local publicity specifically advises that this is possible. Set your location for services and tickets only in your area, Please be aware that in some areas we are currently operating an. The new routes replace services 11/11A, 77, 508 and 625. Subject to space being available and the discretion of the driver, we will carry small prams and unfolded buggies on low floor buses within the designated area but only when it is not required by a passenger in a wheelchair or approved mobility scooter (passengers in wheelchairs have absolute priority by law). To end on a positive – I do like the new Stagecoach font. The Bus Appeals Body (BAB) in England and Wales is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services. We reserve the right to refuse you entry, or require you to leave our buses or premises at any time, should we have reason to believe that your behaviour jeopardises the safety, security and comfort of others. Transport giant Stagecoach has revealed half-year profits plunged by 92 per cent to £5.4 million as demand for travel slumped. Keswick & Honister dayrider nes are ticket zo the n o n w sho … Full details of availability, validity and terms and conditions can be found in the ‘Guide to Tickets’ of the appropriate local Stagecoach operating company on our website. If perishable property is, or becomes, objectionable or a health risk before the end of the 48 hour period, we reserve the right to destroy or dispose of it at any time. A fare may be charged for dogs and details are contained in the ‘Guide to Tickets’ of the local Stagecoach operating company available on our website. We do not guarantee that services will connect unless we specifically advertise a guaranteed connection. Should any provision of these Conditions be invalid or unenforceable this shall not affect the validity and enforceability of the remaining provisions. But the company denies claims by an employer that it has told staff not … Please be aware that in some areas we are currently operating an exact fare policy. Stagecoach bus drivers will soon stop giving change to passengers - after bosses bowed to pressure over coronavirus fears. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Stagecoach has adopted the Confederation of Passenger Transport (CPT) Code of Practice for the use and acceptance of mobility scooters on low-floor buses. The bus group's revenue almost halved to … Stagecoach to pay Government £100m in rail deal. Any journeys operated by coaches that are not wheelchair accessible are highlighted on our timetables. These include accumulators, explosives, ammunition, weapons and combustible or otherwise hazardous materials including petrol. Our arrangements comply with the relevant legislation. In busy areas, certain stops will be allocated to specific services. And I bet that Stagecoach Group Director will soon be moving on to pastures new. The bus company has been experiencing ongoing problems between Herne Bay bus stops in the area near Westbrook Farm. Claimed more than I needed for over a year as I was planning to change jobs and knew I could not rejoin the scheme if I did. Our Conditions are consistent with the relevant statutory regulations, including those relating to the conduct of passengers and lost property and do not affect your statutory rights. 4. For some journeys, you may buy a return ticket which is usually cheaper than two single tickets. Gift Vouchers - The Perfect Present. They are valid for one single journey in each direction. Stagecoach has secured extensions to its tests on its financial strength - known as covenant waivers - until next October. Calls outside the United Kingdom will be charged at the applicable international rate. Return tickets are usually valid only on the day of purchase, unless clearly advertised otherwise, and sometimes have time restrictions as to their validity. Please note: we have separate Conditions of carriage for Stagecoach Supertram in Sheffield. Cannot be used in conjunction with any other offer or discount. Whilst we will do everything we reasonably can to control conduct of other customers, we cannot be held responsible for their conduct. Also they provide all the costumes for shows so it's stress free it's 3 hours for Main Stages though which is a long time, 7yo dd is wiped out by it the next day (we do it on a Friday after school) but she comes out absolutely buzzing. Find out more on our travelling safely pages for England, Wales and Scotland. I use them for after school and holiday clubs. For more details please refer to our Online sales terms and conditions. Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. Oh; wait, he already has! Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. Fragile items such as electronic goods, portable televisions, computers, radios etc will only be carried if they are of reasonable size and securely packed. Long-haul stages tended to run 24-hours-a-day, but some stage stops featured overnight accommodations. Every stagecoach route in Texas stretched along a series of stopping points where drivers could hitch on a fresh team in 10 minutes and be on their way again. Please check our latest timetables for more information. That is an improvement. We know that customers want to be taken seriously more than anything else. We will handle complaints with tact and consideration and never take them personally. Certain Vouchers and Warrants may be used instead of cash. Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a coach. You must wear a face covering throughout your journey, unless you are exempt. Detailed guidance on accessing our services with a wheelchair, a disabled buggy or an approved mobility scooter is available by telephone from the local Stagecoach operating company’s Disability Helpline, in writing in the form of a local leaflet and online at www.stagecoachbus.com. We care about protecting your privacy. When we have failed, we will offer a sincere, speedy apology and a genuine commitment to avoiding a repetition. A bus driver in Hull has tested positive for Covid-19, Stagecoach has confirmed. All of our staff are specifically briefed and trained on our Code of practice and procedures. If you are not satisfied with our response to your complaint, we will always pass these contact details on to you. It is your responsibility to check the validity conditions of a return ticket. 7. Guide dogs, hearing or assistance dogs accompanying registered disabled persons are carried free of charge at any time. We reserve the right to request that you open any article of luggage for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so. COURSES : 4.1 : A Stagecoach school may, at its discretion, offer the second child of the same family attending a Main Stage course at the same time, a sibling discount of … To reclaim lost property, you should contact the Stagecoach operating company of the bus service on which the item was lost. Any animal carried must remain under control and must not be allowed to sit on the seats. We will do all that we reasonably can to locate and return any property left on our premises or on one of our buses to its owner. Refunds, cancellations and ticket transfers are not available for mobile tickets. Three times a day, passengers could get a hurried meal. In Scotland, independent review of complaints is provided by Bus Users Scotland (BUS). Set your location for services and tickets only in your area, Conditions of carriage for Stagecoach Supertram, Confederation of Passenger Transport (CPT), refrain from smoking either conventional or electronic cigarettes, behave in a manner that is not abusive or threatening and does not cause offence to other customers or staff, refrain from eating and drinking items which make the environment unpleasant for other customers or otherwise cause offence, refrain from playing loud music or operating a personal device at a volume which may be heard by other passengers, refrain from leaving rubbish or discarded items on the bus, not be wearing soiled working clothes or carrying any soiled items which might stain the seats etc, follow the instructions of our staff and act in a manner which shows due regard for the safety and comfort of other customers and company employees, including not standing adjacent to emergency exits, the vehicle entrance, next to the driver or sitting in gangways, on staircases or standing upstairs on a double deck vehicle, if the vehicle you are travelling on is fitted with seat belts, you are legally required to wear it, notify a member of staff immediately if you sustain an injury whilst boarding, travelling on or getting off a bus, follow the directions of staff concerning the maximum number of standing passengers that a bus is permitted to carry. 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